User Docs


I cannot connect to the platform

  • Make sure to select the correct network (Aurora Network). Normally on the wallet provider, you can switch the network in the settings option.
  • Metamask and Ledger: Ledger doesn't support the Aurora network yet. You should use Metamask for the Ledger connection as well. - Make sure to unlock and select the Ethereum app. - Make sure contract data is allowed on the Ethereum app settings.
  • Wallet Connect: Use the “scan QR code” to connect.

I cannot send transactions

Make sure you have enough ETH in your wallet to interact with the platform. You must have ETH in your wallet for the transaction costs, without it you won't be able to interact. Depending on the network status, the cost of the transactions may vary but it’s still considerably less than the gas fee on Ethereum.

This site does not load

The following steps may solve your problems:
  • Make sure your internet connection is working and stable
  • Restart the browser and try to connect again
  • Try to hard refresh the site with control + F5
  • Check if there are any updates for your browser or wallet provider. If so, update it to the latest version.

My transaction is stuck pending confirmation

In this situation make sure to not keep sending transactions, as every new transaction will be stuck pending the oldest transaction to be confirmed. You can get rid of the stuck transaction by speeding it up or canceling it. Depending on the wallet you are using, you may have that option natively.
For example, Metamask or trust wallet have both the options to cancel or speed up transactions. Alternatively, if your wallet provider doesn't have this option but allows you to modify nonces, you can still drop the stuck transaction by sending a 0 ETH transaction, to your address (to yourself) using the same nonce (number id).

Can I use Australis for an alternative interface?

Yes, Australis is open source and allocated on the Aurora network. You can access it multiple ways, and there are several interfaces that you might use if you are having issues with the web app. You can find these additional interfaces and integrations on